Have you attempted to make a purchase on Amazon, only to encounter issues with the Amazon checkout not working?
In this article we will cover all the possible helpful changes that might get the amazon checkout page up and running.
Amazon checkout not working
If amazon checkout is not working, customers will not be able to complete their purchase. This can be due to several reasons, such as an issue with the payment method, shipping information, or the amazon app itself.
What is amazon checkout
Amazon checkout is a process that allows customers to purchase items on Amazon.com using a payment method of their choice. During the checkout process, customers are asked to provide shipping and payment information.
Once all required information is provided, customers can complete their purchase by clicking the “Place Your Order” button.
Read also: How To Find Archived Orders On Amazon
Why is My Amazon checkout not working?
The possible reasons why the amazon app is not proceeding with checkout include:
Amazon app may be outdated:
if you are using the amazon app, the issue could be that you haven’t updated the Amazon app in a while, it may prevent you from successfully checking out on Amazon. This is because upgrades improve the program’s functionality and security.
This usually happens when a software glitch prevents the amazon app from starting properly, so amazon app update some help to fix the glitch.
Solution: To check for updates, open the App Store on your device and select ‘Updates.’ If an update is available for Amazon, install it. Update the app to the latest version and try checking out again.
Inaccurate or outdated payment information:
One reason your Amazon checkout may not be working is because the payment information you have on file is inaccurate or outdated. This can include your name, address, and credit card information.
Solution: To update your payment information, open the Amazon app and select ‘Accounts & Lists.’ Tap ‘Your Account’ and then ‘Payment Methods.’ Edit your payment information and save. Try checking out again.
Items in your cart are unavailable:
If the items you’re trying to purchase are unavailable, Amazon checkout won’t work. This can happen if an item is out of stock or no longer available for purchase.
Solution: Remove the unavailable items from your cart and try checking out again. You can also check back later to see if the item is back in stock.
Promotional code issues:
If you’re trying to use a promotional code at checkout and it’s not working, it could be expired, invalid, or not applicable to the items in your cart.
Solution: Check the terms and conditions of the promotional code to see if it’s still valid. Make sure the code is applied to the items you’re trying to purchase. Try checking out again.
Checkout is not available in your country:
If you’re trying to checkout on Amazon but you’re getting an error that says it’s not available in your country, it could be because Amazon hasn’t rolled out checkout to your country yet.
Solution: Unfortunately, there’s not much you can do in this case. You’ll just have to wait until Amazon makes checkout available in your country.
Account issues:
If you’re having trouble checking out on Amazon, it could be because there’s an issue with your account. This could include a problem with your payment method or shipping address.
Solution: To fix an issue with your account, open the Amazon app and select ‘Accounts & Lists.’ Tap ‘Your Account’ and then ‘Manage Your Account.’ Edit your account information and save. Try checking out again.
Technical issues:
Sometimes, Amazon checkout doesn’t work because of technical issues on Amazon’s end, this usually happens when the server is overloaded. This could be due to high traffic or maintenance.
Solution: There’s not much you can do in this case except wait a while and try again later. Amazon should resolve the issue eventually.
Browser issues:
If you’re trying to checkout on Amazon but you’re having trouble, it could be because of an issue with your browser. This could include a problem with cookies or JavaScript.
Solution: To fix browser issues, try clearing your cookies and cache. You can also try using a different browser. If the problem persists, contact Amazon customer service.
Security issues:
Another reason why Amazon checkout might not be working is because of security concerns. This could include a problem with your account or payment method.
Solution: To fix a security issue, open the Amazon app and select ‘Accounts & Lists.’ Tap ‘Your Account’ and then ‘Manage Your Account.’ Edit your account information and save. Try checking out again.
Order issues:
If you’re having trouble checking out on Amazon, it could be because there’s an issue with your order. This could include a problem with the items in your cart or the shipping address.
Solution: To fix an order issue, open the Amazon app and select ‘Accounts & Lists.’ Tap ‘Your Orders’ and then ‘Cancel Order.’ Edit your order and try checking out again.
Here’s how to troubleshoot the amazon checkout not working problem:
Are you still unable to proceed with amazon checkout? Here are the few tips you can follow to troubleshoot the Amazon checkout not working problem.
How to fix the Amazon shopping app to allow me to proceed to checkout:
Restart Your Device
Restarting your device may solve Amazon checkout not working and it’s one of the easiest fixes to try whether you’re on a laptop, desktop, tablet, or smartphone. Amazon suggests this as a first step to take whenever you encounter Amazon checkout not working.
Here’s how to restart a device:
- For Amazon Devices: Press and hold the power button for 20 seconds, then release and wait for your Amazon device to restart.
- For Android Devices: Press and hold the power button for 20-30 seconds, then release and wait for your Android device to restart.
- For iOS Devices: Press and hold the power button for 3 seconds, then slide to power off and wait for your iOS device to turn off. Once it’s turned off, press and hold the power button again until you see the Apple logo.
- For Windows Devices: Press and hold the power button for 20 seconds, then release and wait for your Windows device to restart.
- For Mac Devices: Press and hold the power button for 10 seconds, then release and wait for your Mac device to restart.
If Amazon checkout still isn’t working after you’ve restarted your device, move on to the next solution.
Clear Your Cache and Cookies
If Amazon checkout isn’t working, it could be because your browser’s cache and cookies are outdated or interfering with Amazon’s website.
Amazon suggests clearing your cache and cookies as a potential fix for Amazon checkout not working.
Here’s how to clear your cache and cookies:
- For Amazon Devices: Amazon devices don’t use a traditional web browser, so you can’t clear the cache and cookies on your Amazon device in the same way that you would on a laptop or desktop computer. However, you can try restarting your Amazon device, which may clear the cache and cookies automatically. That’s how to fix amazon app cache.
- For Android Devices: Tap the menu button in your Android device’s web browser, then tap Settings. Next, tap Privacy & security > Clear cache. Finally, tap Clear all cookie data.
- For iOS Devices: Tap the menu button in your iOS device’s web browser, then tap Settings. Next, tap Privacy > Cookies > Advanced > Website data. Finally, tap Remove All Website Data.
- For Windows Devices: Tap the menu button in your Windows device’s web browser, then tap Settings. Next, tap Choose what to clear under Clear browsing data. Finally, tap the boxes next to Cookies and other site data and Cached images and files, then tap Clear.
- For Mac Devices: Tap the menu button in your Mac’s web browser, then tap Preferences. Next, click Privacy > Manage Website Data. Finally, select Amazon.com from the list of websites, then click Remove or Remove All.
If Amazon checkout still isn’t working, try the next solution.
Update Your Web Browser
An outdated web browser can cause Amazon checkout not to work. Amazon suggests updating your web browser to see if that fixes the problem. Here are instructions for updating the most popular web browsers:
- For Amazon Devices: Amazon devices use the Silk web browser, which is based on Chromium. To update the Silk web browser, go to Settings > Device Options > System Updates > Check for System Update. If there’s an update available, Amazon will download and install it automatically.
- For Android Devices: for the android operating system, Tap the menu button in your Android device’s web browser, then tap Settings. Next, tap About phone > System updates > Check for system update. If there’s an update available, Android will download and install it automatically.
- For iOS Devices: Tap the menu button in your iOS device’s web browser, then tap Settings. Next, tap Safari > About Safari. If there’s an update available, iOS will download and install it automatically.
- For Windows Devices: Tap the menu button in your Windows device’s web browser, then tap Settings. Next, tap About Microsoft Edge. If there’s an update available, Windows will download and install it automatically.
- For Mac Devices: Tap the menu button in your Mac’s web browser, then tap Preferences. Next, click About Safari. If there’s an update available, Mac will download and install it automatically.
If Amazon checkout is still not working, move on to the next solution.
Check Your Amazon Settings
If Amazon checkout isn’t working, it could be because of a problem with your Amazon account settings. Amazon recommends checking your Amazon account settings to see if that fixes the problem.
To check your Amazon account settings:
- Sign in to your Amazon account.
- Click on Your Account > Login & Security.
- Click on Advanced Security Settings.
Under Two-Step Verification, Amazon will list any devices that are enabled for two-step verification. Make sure that the device you’re using to Amazon is listed.
If the device isn’t listed or if you don’t have two-step verification enabled, Amazon recommends enabling it. To do so:
- Click on the Edit button next to Two-Step Verification.
- Follow the instructions to enable two-step verification. Amazon will send a verification code to your device. Enter the code and click Verify.
- Amazon will list the device under Two-Step Verification.
If Amazon checkout is still not working, try the next solution.
Check Your Amazon Payment Settings
If Amazon checkout isn’t working, it could be because of a problem with your Amazon payment settings. Amazon recommends checking your Amazon payment settings to see if that fixes the problem.
To check your Amazon payment settings:
- Sign in to your Amazon account.
- Click on Your Account > Login & Security.
- Click on Amazon Payments.
Amazon will list your Amazon payment settings. Make sure that the correct credit or debit card is selected and that the expiration date is up to date. If you need to update your Amazon payment settings, Amazon provides instructions on how to do so.
If Amazon checkout is still not working, try the next solution.
Try a Different Device:
If Amazon checkout still isn’t working, try using a different device. Amazon checkout works on most devices, but if you’re having trouble using your device, try using a different one.
Restart Your Device
If Amazon checkout still isn’t working, try restarting your device. Restarting your device can sometimes fix problems with Amazon checkout.
Reinstall the Amazon App
It’s also possible that a corrupt file inside the Amazon app is to blame, in which case uninstalling or deleting and reinstalling the software may be the best course of action.
Disable VPN:
If your VPN is on and you attempt to access the Amazon website or utilize Amazon services, you may likely get blocked for security reasons.
Therefore, if you are using a VPN and have trouble checking out on Amazon, attempt to disconnect the VPN and then refresh the site.
My Amazon Cart Disappeared, what should I do?
If your Amazon cart disappears, the first thing you should do is check to make sure you’re still logged in. If you’re not logged in, Amazon will not save your cart. To check if you’re logged in, click on the “Your Account” link at the top of Amazon’s website and see if your name and picture appear in the upper-right corner.
If you are logged in and your Amazon cart disappears, the next step is to determine if the problem is with Amazon or with your computer. To do this, try opening Amazon in a different browser or on a different computer.
If the Amazon cart appears on a different browser or computer, then the problem is with your original browser or computer. If the Amazon cart does not appear on a different browser or computer, then the problem is with Amazon.
If you’ve determined that the problem is with Amazon, there are several solutions:
- Clear your cookies and cache
- Try a different web browser
- Try a different internet connection
- Try app update restart
- Try app cache reinstall. You can to troubleshoot more here.
Can I cancel my order if my Amazon checkout does not work?
Sometimes the Amazon checkout process can be a little confusing. If this happens and your order doesn’t go through, don’t worry. You can always cancel the order and try again later. Just make sure to do so as soon as possible, since Amazon may begin processing your order right away.
To cancel an Amazon order that isn’t working, simply go to Your Orders and select the order you wish to cancel. Then, click the Cancel Order button and confirm your decision. Amazon will then send you a confirmation email letting you know that your order has been canceled.
